For private customers:
1) Check our website and see if there is any package you like.
2) If you would like to order a package click on the enquiry button and send us the required details. If the package is not as you like and you would like to adapt it to your wishes, just write your comments on the enquiry form or call us!
3) If you don’t find it on our website, just fill in the contact form or send us an email with your request and
all details. As an alternative you can just call us!
4) After receiving your enquiry we will revert to you within 24 hours (only working days) with our offer which you are free to accept or refuse without any obligation.
5) If you accept our offer you can just confirm us back by email.
6) To finalise the order you should make a down-payment of 20% and the balance 15 or 40 days before the travel begins (depending on the selected package). If you order less than 15 days in advance you should pay the full amount along with the order. Please note that in some cases different payment terms may apply. Please check also our conditions of use.
7) The payment has to be done by bank transfer.
8) After receiving the full payment we will send you our electronic vouchers and with that you can travel!
General terms & Conditions: please refer to https://www.smarttravel.ee/conditions-of-use-credits/
N.B. During your travel you can always reach us if you need any assistance from us!
Once you are back home please send us your comments about your travel experience, we always appreciate receiving our customer’s feedbacks!
For travel agencies, Tour Operators, Associations or private groups:
1) Check our website and get familiar with our proposals.
2) Contact us through our website, email or phone and send us your request with all details.
3) We will reply to your within 24 hours (only working days) and we will send you our special conditions and booking instructions.
4) We will be glad to discuss with you about further co-operation.